Field Service Technician – EPS Ghana Limited Job – Tema
Field Service Technician
EPS Ghana Limited
Tema – Ghana
If you are a skilled and friendly Mechanical Field Service Technician who is seeking career satisfaction with a financially stable and growing company, join the team at EPS!
As a Field Service Technician with EPS, you will report to the Managing Director, travel to customer locations, diagnose problems with customer-owned forklifts and other EPS products and make repair recommendations. You will give repair quotes, create lists of parts required for repairs and coordinate those lists with the main office to ensure that the necessary parts are ordered in a timely manner.
You will then perform only those repairs specifically requested by the customers and ensure that they understand the situation and are satisfied with the condition of their forklifts and products.
As a Field Service Technician with EPS, you will manage your inventory to ensure that you know when parts need to be replenished. You will accurately account for all paid labour hours, for all parts used in repairs and for van parts inventory. You will submit complete documentation for all work in a timely manner, maintain the cleanliness of all forklifts, products, tools and customer facilities and keep your provided service van clean and well serviced at all times.
Additional responsibilities of the Field Service Technician include:
Ability to carry out complete overhauling of both Diesel & Gas Forklift Trucks
Filling out accurate work orders
Running computer-based diagnostics on forklifts and other products
Maintaining regular communication with the Service Manager and Service Dispatcher
Maintaining company tools in working order and returning them to the shop after use
Making repairs accurately with minimal call-backs
Keeping track of purchase orders for reimbursement purposes
Communicating with sales Engineers to discover customer needs
Exchanging skills and knowledge with other Field Service Technicians
Adhering to all company policies and work rules
Required Skills or Experience
As a Field Service Technician with EPS, you must possess a positive attitude,
Good verbal and written communication skills and great customer service skills.
You must be able to communicate well over the phone, work successfully in a team environment and complete neat and timely paperwork.
You must have a strong work ethic and sense of integrity, the desire to serve others and an eye for detail and accuracy.
HND Mechanical Engineering or trade/vocational school
Minimum 2 years mechanical experience required, agricultural and/or automotive service shop experience preferred
Having a valid driver’s license and clean driving record
Ability to lift heavy mechanical components and work outside in all types of weather
Ability to drive to customer locations during the day
Ability to work 40 hours per week plus overtime as needed
Computer literacy and ability to move through troubleshooting software
Having a working knowledge of hydraulics, electrical fuel systems and/or charging systems a plus