Customer Service Jobs in Ghana

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Customer Service Officers – AOL International Job – Accra

AOL International

Customer Service Officers AOL International Location: Accra – Ghana We are a multinational management consulting firm that helps organizations extend and achieve high performance. Our clients span all key sectors of the economy. As a result of growth, the above position has become available. Our team of intellectually inquisitive and high performing professionals seeks to bring on board a person of aligning character. The right candidate must: Have a minimum of first degree from a reputable university Have good diction and self confident Have customer service and negotiation skills, well organised, disciplined Have the ability to manage customer complaints and handling dissatisfied customers Be able to build rapport and show empathy Have good communication skills Demonstrate a strong commitment to customer service in all activities Minimum of 3 years relevant experience…

Customer Manager – Vodafone Job – Accra

Vodafone

Customer Manager Vodafone Location: Accra – Ghana Purpose Of Role: Develop and Implement VBS customer experience model – identifying opportunities for improvement and recommending key initiatives Proactively own and manage the relationship / interaction with VBS retail personnel, call centre team and marketing for online presence Manage Billing Experience – manage proactive first bill reviews, billing integrity and associated initiatives to improve billing accuracy Manage mobile and ADSL fulfilment process – ensuring alignment with all stakeholders and adherence to SLAs Manage 2G / 3G and Indoor coverage solutions for VBS customers Key Accountabilities: Leadership of Customer Experience team to meet targets for profitability and revenues. Support the Head of Operations in developing an annual plan and budget Implement best-in-class processes and procedures for effective day-to-day customer experience which supports the sale of Vodafone Business Solution solutions to corporate an…

Customer Service Agent – Plato Consult Limited Job – Ghana

Plato Consult Ltd

Customer Service Agent Plato Consult Limited Location: Ghana The Customer Support Agent shall review the organic influx of advertisements against the defined guidelines and respond to customer support emails. The role reports to the Customer Support Manager. Role Specific Requirements; Review adverts with highest quality Anticipate problems and needs of the customers Handle workload in high pressure Maintain confidentiality of valuable information Handle issues and complaints by providing solutions to customers Awareness of information related to the product or services of the organization Minimum Qualifications; First degree in Business Communication or any related field Minimum of 2 years experience in direct customer support environment Previous experience in dealing with premium customers would be an added advantage…

Customer Service Officers – One Ghana Limited Job – Accra

One Ghana Limited

Customer Service Officers One Ghana Limited Location: Accra – Ghana Response One Ghana Limited requires Customer Service Officer for immediate employment. Qualification Required & Experience Minimum of HND  …

Director – Finance – Ghana Statistics Service Job – Accra

Ghana Statistics Service

…nd evaluation of the financial activities of the Service Oversees the consolidation of the annual budgets of the Directorates within the Service Prepares quarterly, annual and other reports of the Directorate Ensures the timely preparation and submission of the annual financial statements of the Service Ensures compliance with the relevant financial, audit and procurement laws, regulations, procedures and standards Ensures the implementation and maintenance of a computerised financial management information system for the Service Disburses funds for the implementation of programmes and projects of the Service Required Skills or Experience Qualifications and Experience A minimum of a Master’s degree in Accounting, Finance or a related discipline from a recognized tertiary institution. A member of the Institute of Chartered Accountants, Ghana (ICA, GH) or a professional accounting body recognized by ICA Ghana. A minimum of ten years relevant work experience in a reputable organization, f…

Customer Experience Manager – Plato Consult Ltd Job – Accra

Plato Consult Ltd

Customer Experience Manager Plato Consult Ltd Location: Accra – Ghana A leading ICT Company The Customer Experience Manager shall be responsible for ensuring that customers of a company or organization are happy with the service they receive. The role reports to the Head of Customer Service Role Specific Requirment Develop and maintain the company’s corporate image and identity Manage special events in order to gain public attention through the media without advertising directly Analyze customer feedback and develop company procedures Collaborate with the marketing team on customer’s specific requirements Responsible for the customer service representative team Train, supervise and hold meetings with the team Required Skills or Experience Minimum Qualification: First degree in Business Communication or any related filed Minimum of 5 years experience in similar position with 3 years in managerial role Experience in similar role with an FMCG company is a plus Proficiency in MS Off…

Tellers – customer Service Persons – BCL Consulting Job – Nungua

BCL Consulting

Tellers – customer Service Persons BCL Consulting Industry:Consulting Category:Banking Location:Nungua Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. Enter customers’ transactions into computers in order to record transactions and issue computer-generated receipts. Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank. Required Skills…

Field Service Electrician Technician – EPS Ghana Limited Job – Buipe

EPS Ghana Limited

Field Service Electrician Technician EPS Ghana Limited Buipe – Ghana Equipment Parts and Services Limited (E.P.S.), established in 2003, is a growing company that supplies construction and engineering consumables, spares parts to the process, construction, and mining industries in Ghana. Collaborating with global leading manufacturers, E.P.S. delivers high quality products, with advanced value adding technologies and technical support to its clients. Responsibilities: The purpose of this position is to maintain, service and repair material handling equipment, systems and products on company premises in a timely and cost-effective manner so that customer and company requirements are met, maintaining of vehicle records. Perform accurate diagnosis / troubleshooting in event of breakdown of equipment; communicate what repairs are needed by advising customer and/or supervisor. Maintains vehicle maintenance and operational data / history by updating and timeously communication informa…

Head Of Consumer Service Delivery – Tigo Job – Ghana

tiGo

Head Of Consumer Service Delivery Tigo Location: Ghana Role Purpose JOB PURPOSE The Head of Consumer Service Delivery (HCSD) has complete ownership of the relationship between Factory and their dedicated portfolio of customers. Will be direct accountable individual for the entire life cycle of the multiple projects under his/her responsibility, guaranteeing accuracy, quality and time line accomplishment. THE WAY WE WORK You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency. Key Responsibilities CORE RESPONSIBILITIES The HCSD will be required to deliver End-to-End Solutions for all Business Units (mobile, financial, corporate and home) requirements. Will work closely with Marketing (Consumer), Sales (Go To Market), Customer Operation (Include Billing Operation), Account Management and Finance in identifying opportunities, creating winning proposals and successfully d…

Service Delivery Manager – Stanbic Bank Job – Accra

Stanbic Bank

Service Delivery Manager Stanbic Bank Location: Accra – Ghana Key Responsibilities Ensure adherence to defined IT policies Conduct and coordinate yearly reviews of Business to IT Service Legal Agreements Develop and manage an effective problem management process Develop adequate MIS reporting from service desk database Ensure that all the Bank’s IT services are available at least 99.6% of the time Conduct quarterly customer service feedback survey Drive the automation of IT service monitoring and reporting Qualification, Experience and Skills First degree in Engineering, Computer Science, Mathematics or Statistics. Professional qualification in IT will be an added advantage 5 years post qualification experience in a similar role Proficient in the use of data and voice related equipment and Software Customer focus and service oriented An ITIL certification will be an advantage…